HELP CENTER

1. What can I do if tracking information stays unchanged for a long time? 
      Logistics updates may experience delayed refresh from time to time. You can send us a message to ask for status verification, and we will follow up on the situation as much as we can.
2. Will the outer package look the same as shown in display content? 
      Outer wrapping may have minor differences due to batch variations. Core functions of the goods will stay consistent in general.
3.Can I cancel my placed request before it is dispatched? 
      Cancellation is available only within a specific window. Once the handling process moves forward, cancellation may no longer be achievable.
4.What steps should I follow to submit an inquiry about goods?
      Briefly describe your concern and attach supporting materials if needed. Clear descriptions help speed up the whole checking procedure.
5. What happens if part of the package contents are missing? 
      Please preserve the full package and capture proof materials. We will assess your case and offer proper solutions according to actual circumstances.